The Old House Newnham B&B in the Forest of Dean

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Privacy Policy

Chris and Rosemary Griffiths, the website and your Privacy.

This privacy policy sets out the terms of how Chris and Rosemary Griffiths (“our”, “we”, “us”) will use any personal information or data that you (“you”, “yours”) give to us or we collect from you. Personal information means any information about you from which you could be identified such as your name, address, telephone number or e-mail address. Whenever you provide us with personal information we will use it as per these terms.

Who are we?

This website is run by Chris and Rosemary Griffiths, owner of The Old House, located at: High Street, Newnham, GL14 1BW, United Kingdom.

You may contact us via e-mail at or Telephone on 01594 510944, or 07818 063286.

How do we collect information?

The website does not request any personal information. We only collect your personal information via telephone, or e-mail. We will not use your personal information for any purpose other than as stated in this Privacy Policy document:

  • Bookings
    When you book with us, we collect the following personal information: your name, address, e-mail address, contact telephone number and guest information.
  • Administrative Matters
    If you have booked with us, we will use your personal information to process and fulfil your booking request. we will also use this information if there is a problem of some kind. We will send you an e-mail notifying you what is happening and asking what you would like us to do about it.
  • Enquiries and correspondence
    We collect your personal information when you give it to us, for example when you give it to us by submitting an enquiry by telephone or e-mail

We also collect your personal information when you give it to us, for example when you contact us by telephone or e-mail.

How do we use your personal information?

The legal basis on which we rely to use your information are:

  • to allow us to perform our contracted obligations to you: When you book a holiday from us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such a contract, we will need to collect and process your personal information, including payment information. To process any booking(s) you have made via telephone, e-mail or in writing, and to contact you about them;
  • to allow us to exercise our legitimate interests as a data controller: we rely on our legitimate interests as a data controller to process the personal information that you provide to us via forms, telephone enquiries, or e-mails. It is in our legitimate interests as a business to process the above information in an effective and secure manner in order to provide the best service, administer our website and process your booking;
  • to look at and respond to any messages, complaints or other queries you might send us; and
  • to notify you about any changes to the website, services or products;
  • to provide you with certain marketing information related to the property and the locality, where you have provided your explicit consent for us to do so.

Users aged 16 and under

If you are aged 16 or under please get your parent/guardian's permission before you provide any personal information to the website. We do not permit or encourage users who are 16 or under to provide us with personal information without the appropriate consent.

Disclosure of personal information and your rights

We will only disclose your personal information to:

  • our business partners, suppliers and sub-contractors, for the performance of any contract we enter into with them or you. Any information we hold about you will be treated in strictest confidence and held securely on our server, or our agents’ servers, in compliance with the Data Protection Act 1998. we will not divulge any of your details to any third-party without your permission, except when it is necessary for us to fulfil a booking or satisfy a request made by you;
  • our third-party service providers in order to identify or resolve technical problems arising from the use of the website or to assist with the payment process; and any regulators, law enforcement or fraud prevention agencies, as well as our legal advisers, courts and any other authorised bodies, for the purposes of investigating any actual or suspected criminal activity, enforcing our rights or other regulatory or legal matters.

The data that we collect from you via the website may be stored on a secure server located within the European Economic Area (EEA). It may also be processed by staff operating within the EEA who work for us or for our website host. Such staff may be engaged in, among other things, maintaining our website, the fulfilment of your booking and the provision of any support services. By submitting your personal data, you agree to this transfer, storing or processing to enable us to fulfill your booking. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us via telephone, and documented on paper, or through our authorised agents is stored on either secure servers or placed within locked storage located at our office. Personal data transmitted to our website is securely encrypted using SSL.

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Links to other websites

Our website contains links to other sites that are not under our control, even though they may use our name or logo on their website, through an agreement with us. Such other websites do not necessarily follow our privacy policies, and may place their own cookies on your computer.

This practice is standard on the Internet. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

We make no undertaking or warranty about how or where your data may be stored by third parties with whom you may choose to engage via our website, and to whom you may supply personal data, or request that we supply personal data.

Storage and retention

Where we collect and store personal data it will be held on servers located within the European Economic Area (EEA). We do not transfer your personal data outside of the EEA.

We will retain information about you for the period necessary to fulfil the purposes for which the information was collected. After that, we will delete it.

All data is held in line with the best security practices. Servers are in a secure data centre with appropriate physical security measures including access control, fire management and power backup. Data communications lines are diversely routed through different transit (bandwidth) providers. All unused services and accounts are disabled, account lockout policies are tight, strong passwords are used on all accounts. All servers are promptly patched with the latest security updates. All digital servers use up-to-date antivirus software which is updated multiple times each day.

The retention period may vary depending on the purposes for which the information was collected. Where a specific legal or regulatory requirement applies to your information we will retain it for the period of time specified in such legal or regulatory requirement.

In the absence of a specific legal or regulatory requirement we will retain your information for six years following the event to which it relates (e.g. the specific sale, the specific competition, etc). We may be required to extend the retention period if the information is required due a complaint or because it is required for litigation. Please also note that we am sometimes legally obliged to retain the information, for example, for tax and accounting purposes.

Your rights regarding your personal information

You have certain rights in relation to your personal information that is processed by us. We set out an overview of these rights below. These rights are not absolute and apply subject to certain conditions, as set out in applicable data protection laws. Your rights may include:

  • the right to access personal data held by us about you;
  • the right to require us to rectify any inaccurate personal data held by us about you;
  • in certain circumstances, the right to require you to erase personal data held by us about you;
  • in certain circumstances, the right to restrict our processing of personal data held by us about you;
  • in certain circumstances, a right to receive personal data which you have provided to us in a structured, commonly used and machine readable format. You may also have the right to require us to transfer this personal data to another organisation, at your request;
  • the right to object to our processing of personal data held by us about you (including for the purposes of sending marketing materials to you); and
  • the right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services and products). You can exercise these rights by e-mailing us at

Contacting the Information Commissioner’s Office (ICO)

Should you wish to make a complaint, you may also contact the Information Commissioner’s Office here.

Changes to this privacy policy

We may from time to time make changes to this privacy policy, for example if there is a change of law or if we are providing new services or products. These changes will take effect from the date the updated privacy policy is posted onto the website. We recommend that you check this policy from time to time to see if it has changed. If you continue to use our services or products after our privacy policy changes you will be bound by those changes.

This policy was last updated on 25th May, 2018.

Home | The Old House | Our Rooms | Families | Local AreaBreakfast | Location | Tariffs | Contact

The Old House, High Street, Newnham, GL14 1BW.
Tel: 01594 510944 | Mbl: 07818 063286 | Email:

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